OUR SUPPORT

AFTER SALE SUPPORT AND SERVICES

One of the most important aspects of a professional organization, which is more often over looked, is its Support & Services department. Integrated systems need to be consistently checked and serviced in order for them to function properly and provide regular services. So realizing the importance of the fact the management at “SMART ICON” has organized up a support and services department like none other in the Pakistani market.” ITE has its Technical Support department developed on based upon the ITIL methodology and undertakes the following standard approach towards service support

Service Support

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management

Since mentioned earlier that the company has international technical staff located in different cities so the easiest and the quickest way is the web based approach in which case is immediately responded.
We have nationwide offices.
Those of the problems which can neither be solved through the above mentioned procedures are handed over to our mobile support team that immediately resolves the problem. “SMART ICON” promises their client the best after sales and support services. Almost all of the queries are satisfied within one Future working day.

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